Mobile Bill Pay
Mobile Bill Pay and the text to Bill Pay services on Mobile are currently unavailable. We are working to resolve this issue and will update periodically.
Update as of 2015-05-22 08:00 CDT: We’re currently still working with our upstream provider on restoring Bill Pay services. This is only affecting Bill Pay and no other services. All technical teams are engaged, and updates will be provided as information becomes available.
Update as of 2015-05-22 10:20 CDT: The issue is currently resolved. We’re continuing to monitor for further issues.
We are currently investigating a degradation of mobile services. We will continue to update on this issue periodically.
Data Center Network Latency
Banno is experiencing issues with network connectivity in our Cedar Falls datacenter. Engineers are engaged in fixing the issue. More information will be provided when available.
Update 7:00 AM:
We are currently experiencing connectivity issues resulting from excessive traffic. All technical teams are engaged, and updates will be provided as information becomes available.
Update 7:50 AM:
At present time, our network connectivity is stable. We will continue to update should conditions change
We have are currently experiencing increased latency on some network requests into and out of our Cedar Falls data center. All techincal teams are engaged and updates will be proivded when more information is available.
Network Connectivity Issues
At 11:05 AM Banno started experiencing issues with network connectivity in our Cedar Falls datacenter. We will continute to update this post.
Update - 12:00 PM: We are in contact with our network engineers as well as our datacenter and network provider’s engineers to mitigate this issue.
Update - 12:54 PM: We are currently experiencing connectivity issues resulting from excessive traffic. All technical teams are engaged, and updates will be provided as information becomes available.
Update - 1:40 PM: Over the past hour we’ve observed a continued reduction in the traffic volumes which have been impacting our internet delivered services. Our technical teams are continuing to work with our telecommunications providers, and all parties are actively monitoring the performance of our connections. We will continue to provide updates if conditions change.
Intermittent Connectivity Issues
This morning a misconfiguration of our load balancer was discovered under high
load. This may have caused latency and in some cases sites to be unavailable for
a short period of time. As soon as the problem was discovered, an emergency fix
was deployed to resolve.
We are seeing increased latency on Banno sites. Our networking team is investigating this issue currently.
Maintenance Window [Security Release]
On April 7, 2014 OpenSSL released an updated version of their software to address a vulnerability which was discovered and published. Details on this vulnerability can be read at heartbleed.com.
For the security of all of our customers, we updated OpenSSL last night at 11:59pm CDT. No downtime occurred.
If you have any questions about this issue please open a case by emailing Banno Support.