Recent Service Events

Banno Mobile Services Resolved

We are currently investigating an issue with Banno Mobile Services. Mobile users may experience a timeout when retrieving updated data.

Update: 3:28 CDT: The problem looks to be with one of our upstream internet providers. We’re continuing to investigate.

Update: 4:32 CDT: We have updated our internet routes to mitigate the troublesome internet provider. We’ll continue to monitor the situation.

Update: 6:00 CDT: This problem is mitigated and will continue to resolve over the next few hours.

Banno Mobile Services Resolved

Banno Mobile Services are experiencing some enrichment timeouts currently. All teams are engaged and we will update this status periodically.

Banno Mobile Services Resolved

Banno Mobile Core Services are experiencing some timeout activity currently. All teams are engaged and we will update this status periodically.

Update: 10:40am CT: Banno Mobile Core Services are restored.

Banno Mobile Services Resolved

Banno Mobile Core Services are experiencing timeout activity currently. All teams are engaged and we will update this status periodically.

Update: 7:55pm CT: Banno Mobile Core Services are restored.

Banno Mobile Services Resolved

Banno Mobile Services are currently degraded. Mobile users may experience a timeout when retrieving updated data or performing a payment or transfer. All teams are engaged and we will update this status regularly.

Update (1:19 CDT): Things seem to have stablized, but we’re continuing to keep an eye on things.

Banno Mobile Services Resolved

Banno Mobile Services are currently degraded. Mobile users may experience a timeout when retrieving updated data or performing a payment or transfer. All teams are engaged and we will update this status regularly.

Update: 8:00pm: Banno Mobile Services have been fully restored.

Banno Marketing Services Resolved

We are experiencing issues with the Banno Marketing application. All teams are engaged to resolve this issue as quickly as possible.

Banno Mobile Services Resolved

Banno Mobile Services are currently degraded. End users may experience lengthy app update times and may experience timeout errors. All teams are engaged and we will update this status regularly.

Update: 7:20pm CST: Banno Mobile services are fully restored.

Banno Mobile Services Resolved

Banno Mobile Services are currently degraded. End users may experience lengthy app update times and may experience timeout errors. All teams are engaged and we will update this status regularly.

Update: 8:20pm CT: Banno Mobile services are fully restored.

Banno History and Monitor Resolved

We’re currently experiencing issues with our Banno History and Monitor services. All teams are engaged and we will update this status regularly.

Update 10:20 AM CDT: We’ve resolved the underlying issue and services have been resolved.

Banno Content and Mobile Degradation Resolved

Banno Content and Mobile are both currently experiencing degraded service. All teams are engaged in resolving this issue.

Update: 2:47 CDT: The problem looks to be with one of our upstream internet providers. Problems have resolved, but we’re keeping a close eye.

Banno Marketing & Monitor Services Resolved

We’re currently experiencing issues with our Banno Marketing and Monitor services. All teams are engaged and we will update this status regularly.

Update 1:23 PM CDT: All services have been restored.

Banno Mobile Transaction Service Resolved

Banno Mobile transaction services are currently degraded. Mobile users may experience slower than normal updates to transactions and possibly experience a timeout performing that function. All teams are engaged and we will update this status periodically.

Update 11:49 AM CDT: We are seeing improvements in transaction services, however some users may still be experiencing timeouts or slow updates to transactions. All teams are continuing to investigate this issue and we will update this status soon.

Update 5:30 PM CDT: Service has been fully restored.

Banno Content Resolved

We are currently experiencing issues with Content sites. All teams are looking into this issue. we will continue to update this status accordingly.

Update (2016-07-11 03:05 PM CDT): Services have been restored as of 02:56 PM CDT. We are continuing to investigate the issue.

Update (2016-07-11 03:26 PM CDT): Some users are continuing to experience degraded performance. All teams are continuing to work toward a resolution. We will provide an update as soon as we can.

Update (2016-07-11 03:42 PM CDT): This issue has been resolved.

Banno Mobile Services Resolved

Banno Mobile Admin services are currently degraded. All teams are engaged and we will update this status periodically.

Update (2016-07-05 08:50 CDT): Service has been restored.

Banno Mobile Services Resolved

Banno Mobile services are currently degraded. Mobile users may experience slower than normal updates to transactions and possibly experience a timeout performing that function. All teams are engaged and we will update this status periodically.

Update 2016-05-26 14:30 Central: Service has been restored.

Banno Mobile Core Services Resolved

Banno Mobile Core services are currently experiencing an intermittent issue with a downstream provider. End users may experience an error message when syncing the app. All teams are engaged and we will update this status frequently.

Banno Mobile Transaction Service Resolved

Banno Mobile transaction services are currently degraded. Mobile users may experience slower than normal updates to transactions and possibly experience a timeout performing that function. All teams are engaged and we will update this status periodically.

Update (2016-06-15 3 pm CDT): We’re still investigating reports of elevated error rates.

Update (2016-06-15 4 pm CDT): We’ve resolved the underlying issue and will continue to monitor the situatio.n

Banno Mobile Core Services Resolved

Banno Mobile Core services are currently experiencing an intermittent issue with a downstream provider. End users may experience an error message when syncing the app. All teams are engaged and we will update this status frequently.

Update: 2:25pm: All teams remain engaged in resolving this issue.

Update: 3:30pm: All teams remain engaged as we work towards solving the underlying issue.

Update: 8:30pm: Our services are still experiencing this issue. All teams continue to be engaged.

Update: 11:15pm: The downstream service provider has resolved the underlying issue and Banno Mobile Core Services have been fully restored.

Banno Mobile Transaction Service Resolved

Banno Mobile transaction services are currently degraded. Mobile users may experience slower than normal updates to transactions and possibly experience a timeout performing that function. All teams are engaged and we will update this status periodically.

Update 23:50 PM CDT: We’ve resolved the underlying issue and will continue to monitor the situation.

Banno Marketing & Monitor Services Resolved

We’re currently experiencing issues with our Banno Marketing and Monitor services. All teams are engaged and we will update this status regularly.

Update 6:30 pm CDT: We’ve resolved the underlying issue and will continue to monitor the situation.

Banno Content sites, Banno.com & Admin Degraded Service Resolved

Banno Content sites, Banno.com & Admin Degraded Service are currently experiencing degraded service. All teams are engaged in resolving this issue.

Update 2:37 pm CDT: Through our investigation of intermittent issues, we found that our issue was with an upstream network provider. This has been fully resolved.

Banno Mobile Transaction Service Resolved

Banno Mobile transaction services are currently degraded. Mobile users may experience slower than normal updates to transactions and possibly experience a timeout performing that function. All teams are engaged and we will update this status periodically.

Banno Mobile Core Services Resolved

We are currently experiencing an intermittent degradation in our mobile service for those users connected to our core service. All teams are engaged and we will keep this status up to date.

Update 2016-06-02 08:37 Central: Banno Mobile services are experiencing difficulty with a downstream provider (jXchange).  This is causing our service to be unavailable and end users will experience errors when trying to sync.

Update 2016-06-02 10:00 Central: Our downstream provider has resolved the underlying issue we have been seeing.

Banno Mobile Transaction Service Resolved

Banno Mobile transaction services are currently degraded. Mobile users may experience slower than normal updates to transactions and possibly experience a timeout performing that function. All teams are engaged and we will update this status periodically.

Update 2016-06-01 09:56 Central: We’ve resolved the underlying issue and will continue to monitor the situation.

Banno Mobile Core Degraded Service Resolved

We are currently experiencing a degradation in our Banno Mobile service for core institutions. All teams are engaged and we will update this status regularly.

Update 2016-05-31 11:05 Central: We’re still actively investigating the issue. Updates will follow.

Update 2016-05-31 11:50 Central: Our partner has resolved their issue and core service issues should be resolved.

Update 2016-05-31 15:15 Central: We’re starting to see the same type of degradation again. All teams are engaged and investigating.

Update 2016-05-31 18:36 Central: We are no longer seeing issues with our core services.

Banno Admin Degraded Service Resolved

Banno Admin is currently experiencing degraded service. All teams are engaged in resolving this issue.

Update 2016-05-26 14:30 Central: We’re still actively investigating the issue. Updates will follow.

Banno Mobile Services Resolved

Banno Mobile services are currently degraded. Mobile users may experience slower than normal updates to transactions and possibly experience a timeout performing that function. All teams are engaged and we will update this status periodically.

Update 2016-05-25 08:50 Central: We’ve resolved the underlying issue and will continue to monitor the situation.

Update 2016-05-25 11:00 Central: This issue has recurred. All teams are engaged.

Update 2016-05-25 11:35 Central: We’ve resolved this issue, however we are looking in to reports of duplicated pending transactions.

Banno Mobile Transaction Services Resolved

Banno Mobile transaction services are currently degraded. Mobile users may experience slower than normal updates to transactions and possibly experience a timeout performing that function. All teams are engaged and we will update this status periodically.

Update 2016-05-21 7:39 Central: We’ve resolved the underlying issue and will continue to monitor the situation.

Banno Marketing Services Resolved

We’re currently experiencing issues with our Banno Marketing services. All teams are engaged and we will update this status regularly.

Update 2016-05-17 18:05 Central: We’ve resolved the underlying issue and will continue to monitor the situation.

Banno Mobile Core Services Resolved

We are currently experiencing a degradation in our Banno Mobile service for core institutions. All teams are engaged and we will update this status regularly.

Banno Mobile Transaction Services Resolved

Banno Mobile transaction services are currently degraded. Some mobile users may experience slower than normal updates to transactions and possibly expierence a timeout performing that function. All teams are engaged and we will update this status periodically.

Banno Mobile Core Services Resolved

We are currently experiencing an intermittent degradation in our mobile service for those users connected to our core service. All teams are engaged and we will keep this status up to date.

Update: (10:45am) All teams remain engaged as we work towards a resolution.

Banno Mobile Core Services Resolved

We are currently experiencing a degradation in our mobile service for those users connected to our core service. All teams are engaged and we will keep this status up to date.

Update: (8:45pm): This issue is now resolved.

Banno Mobile Services Resolved

Currently we are troubleshooting an issue wherein some Android users may have trouble completing a sign up. All teams are engaged and we will update this status periodically.

Update: This issue has been resolved.

Banno Mobile Core Services Resolved

Banno Mobile Services are experiencing issues with our intergration with core services. All teams are engaged and will continue to update this status.

Banno Mobile Issues Resolved

Banno Mobile transaction services are currently degraded. Some mobile users may experience slower than normal updates to transactions and possibly expierence a timeout performing that function. All teams are engaged and we will update this status periodically.

Banno Mobile Transaction Services Resolved

Banno Mobile transaction services are currently degraded. Some mobile users may experience slower than normal updates to transactions and possibly expierence a timeout performing that function. All teams are engaged and we will update this status periodically.

Banno Mobile Transaction Services Resolved

Banno Mobile transaction services are currently degraded. Some mobile users may experience slower than normal updates to transactions and possibly expierence a timeout performing that function. All teams are engaged and we will update this status periodically.

Update (4:26pm): The service issues have been isolated and all teams are engaged in resolution.

Update (4:37pm): Services have been restored.

Banno Mobile Services Resolved

Banno Mobile Services are currently degraded and mobile users may experience delayed refresh and time out errors in the application. All teams are engaged and we will update this status with our progress.

Banno Marketing & Monitor Application Issues Resolved

We are investigating a degredation of the Banno Marketing and Monitor applications.

Banno Mobile Transaction Services Resolved

Banno Mobile transaction services are currently degraded. Some mobile users may experience slower than normal updates to transactions and possibly expierence a timeout performing that function. All teams are engaged and we will update this status periodically.

Update: 4:45pm We are investigating reports of duplicate transactions following this incident.

Update: 8:30pm We have resolved this incident. Should duplicate transactions persist, a sync should resolve. We will continue to monitor this service closely.

Banno Mobile Services Resolved

Banno Mobile Services are currently degraded and mobile users may experience delayed refresh and time out errors in the application. All teams are engaged and we will update this status with our progress.

Banno Mobile Transaction Services Resolved

Banno Mobile transaction services are currently degraded. Some mobile users may experience slower than normal updates to transactions and possibly expierence a timeout performing that function. All teams are engaged and we will update this status periodically.

Update: (10:35pm) This incident is resolved.

Banno Mobile Sign Up Resolved

We are experiencing a degradation in our mobile login service. Some users may experience difficulty signing in the first time. All teams are engaged and we will update this status periodically.

Banno Mobile Services Resolved

Banno Mobile Services are currently degraded and mobile users may experience delayed refresh and time out errors in the application. All teams are engaged and we will update this status with our progress.

Update: (4:00 pm) This issue is resolved.

Banno Mobile Transaction Service Resolved

Banno Mobile transaction services are currently degraded. Some mobile users may experience slower than normal updates to transactions and possibly expierence a timeout performing that function. All teams are engaged and we will update this status periodically.

Update: (10:40am) All services have recovered.

Banno Mobile Services Resolved

Banno Mobile services are currently degraded. Mobile users may experience timeouts receiving transactions. All teams are engaged and we will update this status periodically.

Update: (9:51am) Services have been fully restored.

Banno Mobile Services Resolved

We’re currently investigating a brief degradation in our Mobile services. All teams are engaged and working on the problem.

Update (06:30 am): We’ve discovered the underlying issue and are working hard to resolve it.

Update (06:45 am): We have resolved the issue.

Banno Mobile Degradation Resolved

Banno Mobile services were degradated from 1:35pm to 1:55pm Central. During this period, some mobile users could have experienced delayed updating of transaction data. This issue is now resolved.

Banno Marketing Service Degradation Resolved

We’re currently investigating a brief degradation in our Banno Marketing ad serving. All teams are engaged and we will update periodically.

Update: 7:30 PM CST: This issue is now resolved

Banno Mobile Services Resolved

We’re currently investigating a brief degradation in our Mobile services. A small number of users may have seen timeouts when using the app. All teams are engaged and we will update periodically.

Banno Mobile Service Degradation Resolved

We’re currently investigating a brief degradation in our Mobile services. A small number of users may have seen timeouts when using the app. All teams are engaged and we will update periodically.

Update: 12:05am: We have discovered the underlying issue and all teams are engaged in working towards a resolution.

Update: 2:45am: All teams continue to work towards resolution.

Banno Mobile Degradation Resolved

We’re currently investigating a brief degradation in our Mobile services. A small number of users may have seen timeouts when using the app. All teams are engaged and we will update periodically.

We’ve identified the issue and will be keeping an eye on it for any further problems.

Banno Mobile Degradation Resolved

We’re currently investigating a brief degradation in our Mobile services. A small number of users may have seen timeouts when using the app. All teams are engaged and we will update periodically.

Update: We’re keeping an eye on the situation and all is well with the exception of a brief recurrence of the problem at 2:15pm. All teams continue to be engaged and we will update status periodically with further information.

Banno Mobile Degradation Resolved

We’re currently investigating a brief degradation in our Mobile services. A small number of users may have seen timeouts when using the app. All teams are engaged and we will update periodically.

Banno Content Latency Resolved

At 9:49 AM Central we noticed increased latency across Banno Content sites. At 9:52 AM Central this issue was resolved.

Banno Mobile Degradation Resolved

We’re currently investigating a brief degradation in our Mobile services. A small number of users may have seen timeouts when using the app. All teams are engaged and we will update periodically.

Banno CMS Downtime Resolved

A recent update caused an issue with Banno Web services culminating in services being unavailable from 9:54 AM Central to 10:05 AM Central. Services have been fully restored.

Brief Latency Resolved

At 11:27 AM we noticed increased latency across all Banno sites and services. The root cause of this has been identified and our team is working to resolve this class of problem at its root.

Our team has declared this incident resolved as of 12:15 PM.

Brief Network Outage Resolved

At 12:19 PM Banno Sites and Services experienced a brief outage while an upstream network provider failed over to a different network path.

Update 12:55 PM: Our networking teams are looking in to why some geographic locations cannot access Banno Sites and Services.

Update 1:21 PM: Full access to Banno Sites and Services has been restored.

Planned Maintenance Window Resolved

On January 27, 2016 at 11:59 PM Central, Banno will be conducting maintenance. This may cause Banno CMS sites to experience latency for a brief period. This maintenance window will be concluded by 1AM Central. This post will be updated if any issues arise.

Brief Network Latency Resolved

At 10:00 AM Central Time, Banno sites and services experienced increased latency. This was fully resolved at 10:22 PM

Banno Mobile Core Services Resolved

Banno Mobile is currently experiencing a degradation in our service affecting a few of our customers. These customers will be unable to get updated balances and transactions.

This is resolved as of 21:00.

Brief Network Latency Resolved

At 10:34 PM Central Time, Banno sites and services experienced increased latency. This was fully resolved at 11:11 PM

Banno Mobile Core Services Resolved

Banno Mobile Core Services are currently unavailable. All teams are engaged and we will provide updates periodically.

This issue was resolved by 2pm CT.

Banno Mobile Admin Degraded Service Resolved

Banno Mobile Admin is currently experiencing degraded service. All teams are engaged in resolving this issue. This issue was resolve as of 6:57 PM.

Network Latency Resolved

At 5:34 PM Central Time, Banno sites and services experienced increased latency. This issue was resolved by 5:42 PM Central Time.

Networking Issues Resolved

Starting around 5:15 AM CST, connectivity from some customers to Banno sites and resources may have been interrupted. This was resolved around 5:30 AM CST.

Mobile Bill Pay Resolved

Bill Pay services on Mobile are currently unavailable. We are working our partners to resolve this issue and will update periodically.

Update 2015-11-16 08:50 CST: Our partner is working to resolve the issue on their end. We’ll update as it gets resolved.

Update 2015-11-16 10:50 CST: Our partner is still continuing to work to resolve the issue on their end.

Update 2015-11-16 14:55 CST: This issue is now resolved.

Mobile Service Degradation Resolved

Banno Mobile is currently experiencing a degradation in our service affecting a few of our customers. These customers will be unable to get updated balances and transactions.

This issue has been resolved as of 8:00am Central time.

Mobile Service Degradation Resolved

Banno Mobile is currently experiencing a degradation in our service. Users may experience latency in response.

This issue has been resolved as of 6:50pm Central time.

Email Issues Resolved

Jack Henry has been notified that the service we use for sending emails in our products is experiencing downtime, currently. We will keep this post updated until it is resolved. Applications across the Banno Platform are affected by this outage.

This was resolved at 10:15 AM CDT.

Brief Banno CMS Latency Resolved

Starting at 10:26 CST, Banno started experiencing increased latency to Banno CMS sites. This was resolved as of 10:34 CST

Mobile Services Degradation Resolved

We’re currently experiencing a degradation in our Mobile service that may cause longer than normal response times. All teams are engaged and we will update periodically.

Update 2015-07-18 09:00: We’re still continuing to see degradation, all teams are engaged and investigating.

Update 2015-07-18 09:30: We’ve identified the root issue and are working to resolve it.

Update 2015-07-18 10:10: The issue has be resolved. Plans for future mediation are going forward.

Mobile Service Degradation Resolved

We’re currently experiencing a degradation in our Mobile service that may cause longer than normal response times. All teams are engaged and we will update periodically.

This is resolved as of 2015-07-16 15:07 CST.

Elevated error rates when loading transactions Resolved

Some users may have experienced long load times or failures attempting to load transactions. Our team has found the problem and are implementing the solution. Most transactions should load at this time. Any remaining failures will be resolved shortly.

This issue was completely resolved as of 4:32 PM.

Brief Network Interruption Resolved

Around 8:30 AM Banno’s network connectivity experienced a brief outage. During this outage, some users may have been unable to load websites. This issue resolved on its own.

This issue was completely resolved as of 8:38 AM.

Mobile Bill Pay Resolved

Bill Pay services on Mobile are currently unavailable. We are working our partners to resolve this issue and will update periodically.

Update 2015-06-21 12:06: Our partner is working to resolve the issue on their end. We’ll update as it gets resolved.

Update 2015-06-21 13:15: Our partner has resovlved the issue.

Mobile Service Degradation Resolved

We’re currently experiencing a degradation in our Mobile service that may cause longer than normal response times. All teams are engaged and we will update periodically.

This issue has been resolved as of 7:45 Central Time.

Mobile Bill Pay Resolved

Bill Pay services on Mobile are currently unavailable. We are working to resolve this issue and will update periodically.

Update as of 2015-06-07 22:00 CDT: We’re currently still working with our upstream provider on restoring Bill Pay services. This is only affecting Bill Pay and no other services. All technical teams are engaged, and updates will be provided as information becomes available.

Brief Network Connectivity Issues Resolved

This morning, we experienced a brief network-based outage in which some users may have been unable to access Banno websites and services. This issue has been resolved as of 7:34 AM.

Mobile Bill Pay Resolved

Mobile Bill Pay and the text to Bill Pay services on Mobile are currently unavailable. We are working to resolve this issue and will update periodically.

Update: Resolved at 7:35

Mobile Bill Pay Resolved

Mobile Bill Pay and the text to Bill Pay services on Mobile are currently unavailable. We are working to resolve this issue and will update periodically.

Update as of 2015-05-22 08:00 CDT: We’re currently still working with our upstream provider on restoring Bill Pay services. This is only affecting Bill Pay and no other services. All technical teams are engaged, and updates will be provided as information becomes available.

Update as of 2015-05-22 10:20 CDT: The issue is currently resolved. We’re continuing to monitor for further issues.

Mobile Services Resolved

We are currently investigating a degradation of mobile services. We will continue to update on this issue periodically.

Data Center Network Latency Resolved

Banno is experiencing issues with network connectivity in our Cedar Falls datacenter. Engineers are engaged in fixing the issue. More information will be provided when available.

Update 7:00 AM: We are currently experiencing connectivity issues resulting from excessive traffic. All technical teams are engaged, and updates will be provided as information becomes available.

Update 7:50 AM: At present time, our network connectivity is stable. We will continue to update should conditions change

Network Latency Resolved

We have are currently experiencing increased latency on some network requests into and out of our Cedar Falls data center. All techincal teams are engaged and updates will be proivded when more information is available.

Network Connectivity Issues Resolved

At 11:05 AM Banno started experiencing issues with network connectivity in our Cedar Falls datacenter. We will continute to update this post.

Update - 12:00 PM: We are in contact with our network engineers as well as our datacenter and network provider’s engineers to mitigate this issue.

Update - 12:54 PM: We are currently experiencing connectivity issues resulting from excessive traffic. All technical teams are engaged, and updates will be provided as information becomes available.

Update - 1:40 PM: Over the past hour we’ve observed a continued reduction in the traffic volumes which have been impacting our internet delivered services. Our technical teams are continuing to work with our telecommunications providers, and all parties are actively monitoring the performance of our connections. We will continue to provide updates if conditions change.

Intermittent Connectivity Issues Resolved

This morning a misconfiguration of our load balancer was discovered under high load. This may have caused latency and in some cases sites to be unavailable for a short period of time. As soon as the problem was discovered, an emergency fix was deployed to resolve.